r777c Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how r777c ("r777c", "we", "us", "our") collects, uses, stores, shares, and protects the personal information of players and visitors ("you", "your") who access or use the r777c platform, including all betting, gaming, and account services available at r777c.io.

r777c is committed to handling your personal data responsibly and transparently. This Policy has been written to help you understand precisely what information we hold about you, how it is used, and what choices and rights are available to you. We encourage you to read this document in full before registering an account.

This Policy should be read alongside the r777c Terms & Conditions and Responsible Gaming page, both of which form part of the overall agreement between you and r777c.

2 Data We Collect

r777c collects personal data through a number of channels including account registration, identity verification (KYC), payment processing, customer support interactions, and your general use of the platform. The categories of data we collect are outlined below.

Category	Examples of Data Collected	Collection Point
Identity Data	Full legal name, date of birth, gender, nationality	Registration / KYC
Contact Data	Mobile number, email address, residential address (city, district)	Registration / KYC
Verification Documents	National ID (NID) copy, passport scan, proof of address	KYC verification
Financial Data	bKash/Nagad/Rocket mobile wallet numbers, transaction history, deposit and withdrawal amounts in BDT	Payment processing
Account Activity Data	Login timestamps, games played, bets placed, wager amounts, win/loss records, session duration	Platform usage
Technical Data	IP address, device type, operating system, browser version, screen resolution	Automated collection
Communications Data	Support ticket content, live chat transcripts, email correspondence	Customer support
Cookie Data	Session tokens, preference settings, anonymous analytics identifiers	Cookies / tracking

r777c does not knowingly collect sensitive personal data categories such as racial or ethnic origin, political opinions, religious beliefs, or biometric data except where such data appears incidentally in identity documents provided during the KYC process.

3 How We Use Your Data

r777c processes your personal data only for clearly defined and legitimate purposes. The following list describes each purpose for which your data is used and the corresponding type of data involved:

• Account creation and management: Identity, contact, and verification data are used to create, maintain, and secure your r777c player account.
• Identity verification (KYC): We are required to verify the identity and age of all registered players. Document and identity data is used to confirm that you meet the 21+ minimum age requirement and that your account details are accurate.
• Processing deposits and withdrawals: Financial data and transaction records are used to process payments via bKash, Nagad, Rocket, and Upay in Bangladeshi Taka.
• Fraud prevention and security: Technical data, account activity data, and financial data are used to detect, investigate, and prevent fraudulent transactions, money laundering, unauthorised account access, and other prohibited conduct.
• Responsible gaming compliance: Account activity data is monitored to identify indicators of problem gambling behaviour. This enables r777c to offer timely intervention tools such as deposit limits, cooling-off periods, and self-exclusion in accordance with our Responsible Gaming commitments.
• Customer support: Communications data is used to respond to your enquiries, resolve disputes, and improve support quality.
• Platform improvement: Anonymised or aggregated technical and activity data is used to analyse platform performance, identify bugs, and improve the overall player experience.
• Legal and regulatory compliance: All categories of data may be used where necessary to comply with applicable laws, respond to lawful requests from regulatory authorities, and enforce our Terms & Conditions.
• Service communications: Contact data is used to send you essential account notifications including deposit confirmations, withdrawal updates, security alerts, and changes to our Terms or this Policy.

4 Legal Basis for Processing

r777c processes your personal data on one or more of the following legal bases, depending on the nature of the processing activity:

• Contractual necessity: Processing is required to fulfil the obligations set out in our Terms & Conditions — for example, creating your account, processing your deposits and withdrawals, and settling your bets.
• Legal obligation: Processing is required for r777c to comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations, age verification requirements, and responses to lawful government or law-enforcement requests.
• Legitimate interests: Processing is necessary for r777c's legitimate business interests, including fraud detection, platform security, improving our services, and ensuring a safe gaming environment — provided such interests are not overridden by your privacy rights.
• Consent: Where processing is based on your consent (for example, optional marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

Where r777c relies on legitimate interests as the basis for processing, we conduct a balancing assessment to ensure that our interests do not unduly override your fundamental privacy rights. You may request information about any such assessment by contacting our support team.

5 Data Sharing & Disclosure

r777c does not sell, rent, or commercially trade your personal data. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for each purpose:

• Payment processors: Financial data is shared with payment service providers (bKash, Nagad, Rocket, Upay) solely to process your deposit and withdrawal transactions. These providers operate under their own privacy policies and security standards.
• Identity verification providers: In some cases, r777c may use third-party KYC verification services to confirm the authenticity of identity documents. Such providers are bound by strict data processing agreements and may not use your data for any other purpose.
• Game software providers: Game studios such as Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi may receive limited technical session data necessary to deliver their games through the r777c platform. Game studios do not receive your full identity or financial data.
• Legal and regulatory authorities: r777c may disclose personal data to law enforcement agencies, courts, regulators, or government authorities where required by applicable law, court order, or lawful official request. r777c will disclose only the minimum data required to satisfy the legal obligation.
• Business transfers: In the event that r777c undergoes a merger, acquisition, or sale of all or substantially all of its assets, player data may be transferred to the acquiring entity. In such circumstances, r777c will notify registered players before their data becomes subject to a different privacy policy.

6 Payment Data & Transactions

All deposits and withdrawals on r777c are processed in Bangladeshi Taka (BDT) via mobile financial services including bKash, Nagad, Rocket (Dutch-Bangla Bank), and Upay (United Commercial Bank). r777c takes the security of your payment data extremely seriously and applies the following specific protections:

• r777c does not store your mobile banking PIN, OTP (one-time password), or full payment credentials on its servers. Payment authentication is handled entirely by the respective mobile financial service provider.
• Your mobile wallet number is stored in encrypted form and is used solely to identify your preferred withdrawal channel and to prevent multiple accounts from being linked to a single payment method.
• All transaction records — including deposit amounts, withdrawal amounts, dates, and payment method references — are retained as part of your account history for a minimum of five years to satisfy anti-money laundering and financial record-keeping obligations.
• r777c monitors all financial transactions for patterns consistent with money laundering, fraud, or prohibited conduct as defined in our Terms & Conditions. Suspicious transaction reports may be filed with relevant authorities where legally required.

7 Cookies & Tracking Technologies

r777c uses cookies and similar tracking technologies to operate core platform functions and to understand how players use the site. The following categories of cookies are used:

Cookie Type	Purpose	Can Be Disabled?
Essential / Session	Maintain your login session, remember your account state, enable secure navigation between pages	No — required for platform to function
Functional	Remember your language preferences, display settings, and last-visited game categories	Yes — disabling may affect experience
Analytics	Collect anonymised data on page views, session duration, and feature usage to help improve the platform	Yes — opt out via support request
Security	Detect unusual login patterns, prevent CSRF attacks, support fraud detection systems	No — required for account security

r777c does not use third-party advertising cookies, retargeting pixels, or social media tracking scripts. You can manage cookie preferences through your browser settings. Note that disabling essential or security cookies will prevent you from logging in to your r777c account.

8 Data Retention

r777c retains your personal data for as long as your account remains active and for such additional periods as are required by law or necessary for the purposes described in this Policy. The following retention periods apply as a general guide:

• Active account data: Retained for the full duration of your account's active status. Data remains accessible to you through your account settings at all times.
• KYC and identity documents: Retained for a minimum of five years after account closure, in compliance with anti-money laundering record-keeping requirements.
• Transaction and financial records: Retained for a minimum of five years after the date of each transaction, in compliance with applicable financial regulations.
• Customer support records: Retained for three years after the resolution of the relevant support ticket or dispute.
• Technical and analytics data: Retained in anonymised or aggregated form for up to 24 months for platform improvement purposes.
• Marketing consent records: Retained for the duration of your account plus three years after account closure, to demonstrate compliance with consent obligations.

Once the applicable retention period has expired and there is no ongoing legal basis for retaining your data, r777c will securely delete or anonymise the relevant records. Where anonymisation is used, the resulting data can no longer be linked back to you and is no longer considered personal data.

9 Data Security

r777c implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• SSL/TLS encryption: All data in transit between your device and the r777c platform is encrypted using industry-standard SSL/TLS protocols, ensuring that data cannot be intercepted during transmission.
• Data encryption at rest: Sensitive personal data — including identity documents and financial records — is stored in encrypted form on secured servers with restricted access controls.
• Access controls: Access to player data within r777c's internal systems is restricted to authorised personnel who require that data to perform their specific job functions. All internal access is logged and audited.
• Account security features: r777c supports strong password requirements and recommends that players enable all available account security features. Suspicious login attempts trigger automatic security alerts.
• Regular security reviews: r777c conducts periodic internal reviews of its data security practices and systems to identify and address potential vulnerabilities.

In the event of a data security incident that poses a risk to your personal data, r777c will notify affected players as promptly as reasonably practicable, consistent with any requirements imposed by applicable law or the need to avoid compromising an active security investigation.

10 Your Rights

As a registered player on r777c, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team in writing at support@r777c.io. r777c will respond to all valid data rights requests within 30 days of receipt.

• Right to access: You may request a copy of the personal data that r777c holds about you, along with information about how it is being used and with whom it has been shared.
• Right to rectification: If any personal data held by r777c is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to erasure ("right to be forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Note that certain data must be retained to satisfy legal obligations and cannot be deleted upon request.
• Right to restrict processing: You may request that r777c restricts the processing of your personal data in certain circumstances, such as while the accuracy of the data is being contested or where you have objected to processing.
• Right to data portability: Where processing is based on consent or contractual necessity and is carried out by automated means, you may request that r777c provides your personal data in a commonly used, machine-readable format.
• Right to object: You have the right to object to the processing of your personal data where r777c relies on legitimate interests as the legal basis for processing, unless r777c can demonstrate compelling legitimate grounds that override your interests.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

11 Children & Minors

r777c strictly prohibits the use of its platform by any person under the age of 21. The r777c platform is not directed at, marketed to, or designed for use by minors. r777c does not knowingly collect personal data from any person aged under 21 years.

If r777c becomes aware that personal data has been collected from a person under the age of 21, that account will be immediately suspended and all associated personal data will be deleted as promptly as possible, except where retention is required to document the breach for regulatory or legal purposes.

Parents and guardians are encouraged to use parental control software to restrict access to the r777c platform on devices shared with minors. If you believe that a person under 21 has registered an account or accessed the r777c platform, please notify us immediately at support@r777c.io. We will investigate and take appropriate action without delay.

12 Third-Party Links

The r777c platform may contain references to third-party payment providers or game studios. When you interact with a third-party service — such as completing a bKash or Nagad payment transaction — you are also subject to that third party's own privacy policy and data handling practices. r777c is not responsible for the privacy practices or content of any third-party service.

r777c does not embed third-party social media widgets, advertising scripts, or tracking pixels on its platform. Any data collection by third parties that occurs as a result of your use of their services (for example, a bKash app transaction) is governed solely by those third parties' own policies.

13 Changes to This Policy

r777c reserves the right to update or revise this Privacy Policy at any time. When material changes are made to this Policy, r777c will notify registered players via the email address associated with their account and/or by displaying a prominent notice on the platform upon login. The revised Policy will take effect on the date specified in that notice.

The "Last updated" date at the top of this Policy and in the Table of Contents sidebar reflects the date on which the most recent revision took effect. We encourage you to review this Policy periodically to remain informed about how r777c protects your personal information. Continued use of the r777c platform following the effective date of any revision constitutes your acceptance of the updated Policy.

Where a proposed change to this Policy would materially reduce your privacy rights or alter the basis on which r777c processes your data in a way that requires fresh consent, r777c will seek your explicit agreement before the change takes effect in relation to your data.

14 Contact & Data Requests

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to submit a privacy-related complaint, please contact the r777c data support team using the details below:

• Email: support@r777c.io (plain text — not a clickable link)
• Subject Line: Please use a descriptive subject such as "Data Access Request", "Data Deletion Request", "Privacy Complaint", or "Marketing Opt-Out" to ensure your message is routed to the correct team.
• Response Time: Privacy enquiries and data rights requests are acknowledged within 4 hours BST and fully responded to within 30 days of receipt.
• Support Hours: 24 hours a day, 7 days a week, Bangladesh Standard Time (BST, UTC+6)
• Language: All privacy correspondence is handled in English.